Privacy Policy
Distribution Tockay Inc. (“Tockay”, “we”, “our”, and “us”) is committed to protecting the confidentiality and security of your personal information. This privacy policy (the “Policy”) describes how we collect, use, and disclose your personal information, and how you can access and correct it when necessary.
By accessing, visiting, or using <www.tockay.com> or any related mobile application (collectively the “Website”), contacting us, or agreeing to receive emails from Tockay, you accept the terms and conditions of this Policy.
This Policy does not apply to third-party websites. Therefore, Tockay is not responsible for their privacy practices, policies, or procedures.
- Information Collection
We collect your personal information in various ways, such as when you enter information on our Website, purchase a product or service, contact us by phone or email, or post content on our social media accounts. Depending on the circumstances, personal information may include your name, mailing address, postal code, email address, phone number, and, if you agree, certain other information. Tockay only collects the information it needs to offer its products and services.
No financial data is collected by Tockay; payments must be made by Interac transfer directly from the client’s personal bank account or by credit card via the Website.
We also collect data when you visit our Website, including your IP address, the date, time, and duration of your visits, and the pages you have viewed. Like most commercial websites, our Website uses cookies. These are files installed on your computer’s hard drive or web browser to collect information, such as your preferred language, browsing history, and the type and version of your browser, to optimize your experience on our Website. We use cookies to compile aggregated data about site traffic and interactions to improve the site’s experience and tools. These cookies cannot be used to extract personal information. When you visit the Website for the first time, you will be notified that a cookie may be installed in your device’s browser. You can refuse the installation of a cookie, request to be notified before its installation, or disable it by following the instructions below. However, disabling cookies in your browser may affect your browsing experience on the Website.
For Chrome
1. Open the menu
2. Click on Settings
3. Go to Privacy section
For Firefox
1. Open the menu
2. Click on Settings
3. Go to Privacy section
For Safari
1. Go to Phone Settings
2. Click on the Safari button
3. Go to Privacy and Security Section
You can also disable location requests by configuring your mobile device:
For iPhone
1. Go to settings
2. Tap Privacy
3. Tap Location Services
For Windows Phone
1. Open settings
2. Tap Location
For Android
1. Open settings
2. Tap location
3. Tap location services
The primary legal basis for processing personal information is that we need it to operate the Website, and it serves our legitimate interests, as explained further in the “Use and Disclosure of Information” section. We also reserve the right to process your personal information with your consent, which we will request when appropriate.
- Use and Disclosure of Information
We take measures to ensure that only employees who need to access your personal information to perform their duties have access to it. We use and disclose your personal information primarily:
- To operate, maintain, improve, and provide all the features of the Website, provide the services and information you request, respond to comments and questions, and provide support to Website users;
- To understand and analyze usage trends and preferences of our users, improve the Website, and create new products, services, features, and functionality;
- To send you communications as required by law;
- For any other purpose permitted or required by law.
- Protection and Retention of Information
Tockay has implemented several physical, administrative, and technical security measures to protect the confidentiality and security of the personal information we hold, such as a small locked padlock icon appearing at the bottom of the browser window and the URL address starting with “https://” instead of “http://”. However, no security measure is absolute or entirely guaranteed.
Tockay will retain your personal information for as long as necessary for the purposes described in this Policy; as needed to comply with our legal obligations, resolve disputes, and enforce our agreements with customers or partners; or as permitted by applicable laws.
- Rights concerning Personal Information
Upon written request and presentation of proof of identity, you may access the personal information we hold about you and, if applicable, request necessary corrections as permitted or required by law. However, to ensure that the personal information we hold about you is accurate and up-to-date, please inform us promptly of any changes.
- Update
Please periodically review this page for changes to this Policy, which we reserve the right to update as necessary. If we change this Policy, we will make the new version available on the Website. By continuing to use the Website after the amended version of this Policy takes effect, you indicate that you have read and understood the current version of this Policy and that you accept it.
- Contact Information
For questions or comments about this Policy or your personal information, to make an access or correction request, exercise any applicable rights, or file a complaint, please contact our Privacy Officer by mail or email at:
Distribution Tockay Inc.
Attn: Privacy Officer
6001 St-Hubert Street
Montreal (Quebec) H2T 1S1 – Canada
contact@tockay.com
